1. Privacy Policy
Via Worldwide Concierge ("Via," "Via Worldwide," "we," "us," or "our") provides premium chauffeured transportation and travel concierge services. This Privacy Policy explains what personal information we collect, how we use it, and when we share it. It applies to our website at viaww.com, our online reservation system, our phone and email communications, and our SMS/text messaging program.
1.1 Information we collect
We collect the information needed to arrange and deliver your transportation and concierge services, including:
- Contact information: your name, telephone number(s), mobile number, email address, and mailing or billing address.
- Reservation information: pickup and drop-off locations, dates and times, flight or travel details, passenger names and counts, special requests, and trip history.
- Payment information: billing name and address and payment card details. Card details are processed by our payment processor; we do not store full card numbers on our own systems.
- Communications: the content of calls, emails, and text messages you exchange with us, including your SMS consent and opt-out choices.
- Website usage information: IP address, browser type, device type, pages visited, and similar technical data collected automatically through cookies or similar technologies when you visit our website.
1.2 How we collect information
We collect information directly from you when you call us, email us, book online through our reservation system, complete a form on our website, text us, or otherwise communicate with us. We also collect technical information automatically when you use our website.
1.3 How we use your information
- To process, confirm, and fulfill your reservations and provide chauffeured transportation and concierge services.
- To communicate with you about your trips, including confirmations, driver and vehicle details, pickup notifications, schedule or flight changes, and receipts.
- To respond to your questions, requests, and customer-service inquiries.
- To process payments, send invoices and billing notices, and maintain account records.
- To send you promotional offers and news about our services, only where you have consented to receive them.
- To operate, secure, and improve our website and services and to comply with legal obligations.
1.4 How we share your information
We do not sell your personal information. We share personal information only as follows:
- Service providers who help us operate our business, such as our reservation/dispatch software, payment processors, and communications platforms. These providers may use your information only to perform services for us.
- Affiliated chauffeurs and partner operators where necessary to perform your trip (for example, providing your name, pickup details, and contact number to the assigned driver or an affiliate operator in another city).
- Legal and safety purposes when required by law, subpoena, or court order, or to protect the rights, property, or safety of Via, our clients, or others.
- Business transfers in connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy.
Mobile information and SMS consent are never shared for marketing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. No mobile opt-in or text message consent will be shared with third parties or affiliates. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use-case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
1.5 Data security and retention
We use reasonable administrative, technical, and physical safeguards to protect your personal information. We retain personal information for as long as needed to provide our services, maintain business and accounting records, resolve disputes, and comply with legal requirements.
1.6 Your choices
- You may opt out of text messages at any time by replying STOP (see Section 3).
- You may opt out of marketing emails by using the unsubscribe link in any marketing email or by contacting us.
- You may request access to, correction of, or deletion of your personal information by contacting us using the details in Section 4. We will respond in accordance with applicable law.
1.7 Children
Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children.
1.8 Changes to this policy
We may update this Privacy Policy from time to time. The effective date at the top of this page shows when it was last revised. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
2. SMS Consent & Data Sharing
When you provide your mobile number and agree to receive text messages from Via Worldwide Concierge, we collect your mobile number and a record of your consent (including the date, method, and type of messages agreed to). We use this information solely to send you the types of messages you agreed to receive and to honor your opt-out requests.
No mobile opt-in or text message consent will be shared with third parties or affiliates. Your mobile number and SMS consent are used only by Via Worldwide Concierge and the service providers that deliver our messaging platform on our behalf, and are never sold, rented, or shared for any third-party marketing purposes.
3. SMS Terms and Conditions
3.1 Program description
Via Worldwide Concierge offers a text messaging (SMS/MMS) program to communicate with clients about their transportation and concierge services. By providing your mobile number and opting in, you consent to receive the following types of messages from Via Worldwide Concierge:
| Message type | Examples |
|---|---|
| Reservation and trip updates | Booking confirmations, chauffeur and vehicle details, "driver is on the way" notices, pickup reminders, flight or schedule changes, trip receipts |
| Customer care / conversational messages | Replies to your questions, quotes, scheduling changes, and other two-way support conversations you initiate or request |
| Account and billing notices | Invoice reminders, payment confirmations, account updates |
| Marketing and promotional messages | Special offers, seasonal promotions, and service announcements — sent only if you have separately and expressly agreed to receive marketing texts |
Consent statement. If you consent to receive reservation and trip updates, customer care, account and billing, and (where separately agreed) marketing SMS from Via Worldwide Concierge, you agree to receive those SMS messages from us. Reply STOP to opt out; reply HELP for support. Message & data rates may apply. Messaging frequency may vary. Visit https://viaww.com/privacy-policy.html for our Privacy Policy.
3.2 How you opt in
You can consent to receive text messages from Via Worldwide Concierge in any of the following ways:
- By phone: by providing your mobile number and verbally agreeing to receive text messages when you book or speak with our reservations team.
- Online booking: by providing your mobile number and agreeing to receive text message updates when you make a reservation through our online reservation system.
- Website form: by entering your mobile number and checking the SMS consent box on a form on viaww.com.
- Texting us first: by sending a text message to one of our business numbers, which constitutes consent to receive replies related to your inquiry.
Consent to receive text messages is not a condition of purchasing any service from Via. Marketing messages require your separate, express consent and are never sent solely because you booked a trip.
3.3 Message frequency
Messaging frequency may vary depending on your reservations and interactions with us. Most clients receive a small number of messages per trip (for example, a confirmation, a pickup notification, and a receipt). If you opt in to marketing messages, you may receive up to 4 promotional messages per month.
3.4 Message and data rates
Message and data rates may apply. Standard messaging rates from your wireless carrier will apply to messages sent and received. Check with your carrier for details of your plan.
3.5 How to opt out
You can opt out at any time by replying STOP to any text message from Via Worldwide Concierge. After you send STOP, we will send one final message confirming that you have been unsubscribed, and you will no longer receive text messages from us. If you would like to re-subscribe, text START to the same number or contact us using the details below. You may also opt out by calling 844-842-9111 (844-VIA-9111) or emailing info@viaww.com.
3.6 How to get help
For assistance, reply HELP to any message, call us at 844-842-9111 (844-VIA-9111), or email info@viaww.com.
3.7 Supported carriers and liability
Our messaging program is supported by major U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission from your carrier and network availability.
3.8 Changes to your mobile number
If you change or deactivate your mobile number, please notify us promptly so we can update our records and avoid sending messages to a number no longer belonging to you.
3.9 Privacy
Your mobile number and SMS consent are handled as described in Sections 1 and 2 of this page. No mobile opt-in or text message consent will be shared with third parties or affiliates.
4. Contact Us
If you have questions about this Privacy Policy or our SMS program, or wish to exercise your privacy choices, contact:
Via Worldwide Concierge
John Hancock Center, 875 N Michigan Avenue, 31st Floor
Chicago, IL 60611
Phone: 844-842-9111 (844-VIA-9111)
Email: info@viaww.com
Website: https://viaww.com